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Rock-Pond Solutions Rock-Solid Intelligence
Pete Tanguay

What is Rock-Solid Intelligence?

 

Rock-Solid Intelligence is the latest innovative product from Rock-Pond Solutions. This FREE monthly publication is created specifically for the home infusion industry and is filled with information, timely solutions, and valuable insight that you can use.

In This Issue:                                                              August, 2006

What's New at Rock-Pond Solutions?

 

Charlie Lager Joins Rock-Pond Solutions

As a close friend and business associate over the past 15 years, I've had the opportunity to work with Charlie in many different capacities. Charlie will bring a great diversity and a depth of experience in the home health care industry to Rock-Pond Solutions at a critical growth phase of our company. Over the next few months Charlie will help us expand our existing products and services as well as launch new products into other segments of health care. Read the press release.

 

Home Infusion Reports to make a difference at Duke Homecare & Hospice
Duke Homecare & Hospice is using Home Infusion Reports to address a very important area of their home infusion business; patient pay receivables and patient statements. The MBI system they are using falls short in this area so they turned to Rock-Pond Solutions to help them use the data they have to get the information they need. Patient pay A/R reports and patient statements that are clearly understood by the patient are some of the many reports in the Home Infusion Reports library.

 

According to Jonathan Hoy, Director of Finance, “Within the first month of implementing Home Infusion Reports we have replaced several manual billing and reporting processes. We now have the capability to utilize our data in new ways, that will improve operation efficacy.” And the patients win too because their statement format won’t change when Duke changes software.  See how Home Infusion Reports can help your company.

 

A National HME Firm Turns to Rock-Pond Solutions for Reimbursement Analysis
A national HME company recently turned to Rock-Pond Solutions for help in fine tuning their reimbursement functions to support rapid growth and expansion into new product lines. Rock-Pond Solutions responded with a joint project with one of our business partners, Reimbursement Concepts, LLC.  Through a combination of process, staffing and information management analysis, Rock-Pond Solutions is helping them to reduce their DSO, improve cash flow and best manage their accounts receivable.

 

Need help with your business?  Contact Rock-Pond Solutions.  If we can’t help you we’re sure one of our business partners can.

 

Rock-Pond Solutions Expands Partner Program
In 1987, when I started working in the home infusion industry, there was only one clinical software system available for home infusion providers (and there were not that many providers!). The company was Specialized Clinical Services founded by Roger Klotz. Almost 20 years later, I’m happy to have Roger and many other old friends and associates as contributors to Rock-Solid Intelligence. The partner connections section below is filled with useful information from some of the best talent in the industry. As the industry changes, the fundamentals of business, systems, teamwork and health care must be applied to new challenges. I learn from these people every day and am sure you will too. Interested in working with us?

 

H.R. 5791 – The Medicare Home Infusion Therapy Consolidated Coverage Act
Charlie Lager represented Rock-Pond Solutions at the NHIA legislative conference in July. Success is all about momentum and the home infusion industry’s momentum is picking up. Now is the time to make a difference. We have 3 suggestions for you:

  1. Understand the Bill and how you can get involved.
  2. Join NHIA if you are not already a member.
  3. Support the NHIA legislative fund.

Become an advocate and make a difference.

Report of the Month

Each month Rock-Solid Intelligence features a report from Home Infusion Reports that give you critical business information from the data you already have. 

 

Cash & Adjustment Analysis

One of the best measurements of your financial results is to evaluate the billing for a financial period in terms of the time it took to collect the cash and the types of adjustments that were taken against the billing. The Cash and Adjustment report does this for you in a very clear report and graphical format. This report will help you see collection trends and reimbursement efficiency.  See a sample of this report and contact us to discuss how this and other reports in the Home Infusion Reports library will change the way you see and manage your business.

 


Technology Tip of the Month

Each month Rock-Solid Intelligence shares a technology tip or software program that has made our work a little easier.

 

SnagIt Screen Capture and Sharing Software

We all have little tools and techniques we can’t imagine living without.  Snagit is one of those tools. At $39.95 it is an absolute must have tool to help you capture screen images for documentation, quick emails to show someone something, enhance your Powerpoint presentations, the list goes on. My advice:buy it now, thank me later. See what it offers.

Partner Connections

Rock-Pond Solutions enjoys the opportunity to work along side the most innovative people and organizations in the industry. Each month our partners share their experience, knowledge, and insight to help you solve a day-to-day problem, keep you informed of industry trends, deliver critical business information, and save you time and money.

 

Boost Cash Flow by Tracking DSO: By Caleb Dixon, RemitDATA

Decrease your DSO, manage your denials, improve your business office efficiency, and accelerate your cash flow with your ANSI 835 files. Learn how.

Improve Reimbursement Results: By Gary Collins, Professional Reimbursement, Inc.

Creating synergy and increasing communication between billing and collection departments increases productivity and improves results. Learn more.

Should You Part D?: By Dave Grady, Spotted Dog Consulting

Infusion providers have been reluctant to embrace the Medicare Part D drug benefit. Know what factors are necessary for Plan D participation to pay off. 

Staff Feedback Pays Dividends: By Pearl Shores, Shores Enterprises

Monitoring the performance of your reimbursement staff and taking the time to tell them how they are doing will pay dividends for your business. Learn how. 

The Right Team Makes a Great Company: By Willis Triplett, Rock-Pond Solutions

Having the right people may be the most important leveraging point in your home care business. Understand why. 

Take Control of Your Medicare A/R: By Linda Payne, Reimbursement Concepts, LLC

A large, regional acute home infusion company requested help with exceptionally high denial rates and a large and growing Medicare A/R 120+ days aging category. Find out how Linda solved the problem.

Reimbursement Specialists Get The Job Done: By Lisa Bargmann, Bargmann Management, LLC

Are the job responsibilities of each person in your reimbursement department clearly defined?  Do they work together to get the job done?  Lisa Bargmann outlines the specific duties of 4 reimbursement specialists to help you take a quick review of your operation.  Learn  more.

Serum versus Plasma:  By Home Healthcare Laboratory Of America
If serum is not immediately separated from the clot, certain analytes can be altered. Eliminating the need to immediately centrifuge the blood means increased cost savings and efficiencies to healthcare providers. Get the details.

Pharmacy Quality Standards: By Roger Klotz, Care Partners Consulting Pharmacist, LLC

Pharmacy quality assurance continues to change and expand. Read the latest update. 


Rock-Pond Solutions
1910 Centennial Club Drive | Conway, AR 72034 | 501-450-6446
info@rock-pond.com | 501-450-6446



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