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What is Rock-Solid
Intelligence?
Rock-Solid Intelligence is the latest innovative product
from Rock-Pond Solutions. This FREE monthly publication is created specifically for the home infusion industry and is filled with information, timely
solutions, and valuable insight that you can use. |
In This
Issue:
October 2007
Featured Sponsor - Hann's On Software
Rock-Solid Intelligence is supported by some of the best companies serving the home infusion industry. Each month we will feature one
company and list them all at the bottom of the publication. We appreciate their support and encourage you to learn more about their products
and services.
Have you seen our NEW Ascend Pharmacy Software?
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Leading Microsoft .Net and SQL Server architecture leverages future Microsoft technologies.
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Powerful functionality supports home infusion, specialty, outpatient and inpatient pharmacies.
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Scalable design supports multi-site and multi-discipline pharmacies of all sizes.
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Online demo and free 30 day trial available.
Providing AFFORDABLE, FLEXIBLE,
POWERFUL and EASY-TO-USE pharmacy software since
1987
Booth #326 - 2008 NHIA conference
Web: http://www.hosinc.com/ Phone: (707) 547-1711 Ext 240 Email: sales@hosinc.com
New at Rock-Pond
Solutions
Rock-Pond launches SQL /
Crystal Reports Training Service
The best way to learn something is to use it with something you understand to get something you
need. This is especially true of powerful query languages such as T-SQL and reporting tools like Crystal Reports. The best way to master them is to learn them using your own data to produce reports you
can use. Rock-Pond has released “Crystal Reports for HomecareNet Users” to meet this need for Healthcare Automation customers. The 3 part course teaches the
fundamentals of Crystal Reports using HomecareNet tables in the examples, the HomecareNet data structures and fundamentals of T-SQL commands to access
them and working sessions where students build financial and clinical reports with assistance from the instructor. Courses for other leading
home infusion software are will be released soon.
Pete Tanguay to present “Using Technology to Maximize Reimbursement” at NHIA 2008
Information systems and technology are constantly changing, but the fundamental goals of billing and collections remain the same; to present
the information about drugs dispensed and confirmed supplies, equipment and nursing services rendered in the correct format to the responsible party
in a timely manner and receive prompt payments for these products and services. Your core information system along with other technologies
plays a dominant role in how efficiently you get this done and often whether you achieve these goals at all. Pete's presentation will address
the most common reimbursement mistakes and obstacles and show how to leverage technology to get the maximum benefit from your information system to
achieve your reimbursement goals.
Early bird registration for the conference is now open. Make plans to go to Phoenix March 9-12 for the
2008 NHIA Conference – “Transforming Our Future,
Together”. Customer Case Study:
Home Infusion Provider turns to Rock-Pond to
assist with System Security Audits
Assigning the right access privileges to employees, vendors, consultants and others who need access to
your patient information is a serious responsibility. Your understanding of system security setup options and user access requirements and
change in the people who need access requires you to have a way to be fully responsible for access rights at all times.
Recently a CPR+ user engaged Rock-Pond Solutions to provide comprehensive reports from their system data to provide the
answers to security questions from their internal audit staff. The company was able to quickly close some “security holes” that
existed while implementing an ongoing monitoring plan that met internal audit requirements.
On a related note, Atlanta’s Piedmont Hospital became the first institution in the country to be audited for
compliance with the security rules of HIPAA. See the list of 42 items
that HHS officials wanted information on within 10 days.
Need help with your business? Contact Rock-Pond Solutions. If we can't help you we
are sure one of our business partners can. |
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Reports of the
Month
Each month Rock-Solid Intelligence features a report from Home
Infusion Reports that give you critical business information from the data you already have.
Payer Contract Analysis reports
How many
times have you had a billing (or financial) issue and the “final answer” was “Your payer contracts are set up
wrong”? How about a payer who says they will pay for flushes and then doesn’t so you need to do an impact analysis on booked and
future revenue to determine the financial impact on the company? Competitive bidding – please, not in the home infusion industry.
All of these situations are reasons you need to have reports that keep your payer contracts accurate
in an ever changing reimbursement environment. Here are a few you might need:
Charge Code Audit by Contract within Payer – to analyze the impact of contract changes
Allowable Charge is
greater than Billed Price – Correct contracts where your billed price is less than the contract allows – before you send
out the bill!
Denial Analysis – Careful review and response to payer denials can help you
know when your contracts are not set up properly
Denials Posted from { } through {
}
All Denials
Posted
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System
Insights
Rock-Pond's mission is to help
you maximize the benefit you receive from your information systems. Each month we provide an insight related to system implementation,
resetting an established system, system audits and common system errors.
System Implementation: Minimizing system change on your customers
Change is hard enough on your staff. Where
possible, make sure you minimize the impact of change on your customers (patients, referral sources, physicians, etc.). Changes as minor as a
new patient number can be troubling to a patient who is keeping close tabs on their medical
information. For long term patients, don’t underestimate the impact of a new delivery ticket format, new patient statement or a
different prescription label. Change is always an opportunity to communicate and build relationships with
people.
→Action item: When you implement a new system or new software release, identify the “customer touch points” and use them to demonstrate your commitment to
excellence and customer service.
System Audit: Data mining
audit files.
With our growing dependence on computers and software, the need
to manage activity and resources is growing. Systems must be available, responsive, accurate and secure. Fortunately software vendors log
events, exceptions, errors and other valuable information in log files that can be used to keep tabs on what is going on and prevent problems before
they occur.
→Action item: Make a list of all of the audit logs available from your
resource software (SQL Server, network, Internet, email, etc.) and application software to determine ongoing monitoring tasks that will help you
identify exceptions and prevent problems. |
Rock-Pond Solutions enjoys the opportunity to work along side the most
innovative people and organizations in the industry. Each month our partners share their experience, knowledge, and insight to help you solve a day-to-day
problem, keep you informed of industry trends, deliver critical business information, and save you time and money. |
Partner Connections
We are
pleased to offer some great experience and advice directly from our Rock-Solid partners.
Technology gives Young Hemophiliac His Life Back – Homecare Automation Report
We can get so focused on
pharmacy software functionality and data analysis techniques that we forget that technology is making a difference in the lives of the patients we
serve. Tim Rowan, editor of Homecare Automation Report recently reminded me of the great advances in technology that are impacting
patients of all ages...
Read
more
and if you like, take time to sign up for this free weekly homecare technology
publication.
So
the nice lady
at Medicare said it would be covered By: Gary Collins, Professional Reimbursement,
Inc.
Have you ever had one of those patients that just would not take, “I’m sorry that therapy is not covered by
Medicare” for an answer? Have you ever had a patient like that who was also on the Board of Directors at your local hospital? Well, this week
I received a call from an infusion company that was faced with that very scenario.
What did Gary
do?
NHIA Listserv Lessons
- Huber Needle Changes
I have just received very
interesting orders from a vascular Surgeon in Virginia who is ordering a Huber Needle change every 24 hours and at the very most every 48 hours. Has
anyone out there heard of such a procedure? Why would anyone want a port placed if you were only going to get stuck daily anyway? This
physician states that it is manufacturer policy that if an active infusion is not being continuously run, it should be changed this often! Any comments? Read Listserv responses and Rock-Pond
Analysis
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Technology Tip of the
Month
Each month
Rock-Solid Intelligence shares a technology tip or software program that has made our work a little easier.
“Cross Loop” – Money for nothing and your Webex for free Now that ain’t working, that’s the way
you do it … so it was sung by Dire Straits in 1985 and by me the first time I fired up Cross Loop. Cross Loop is a free program that
installs in less than 2 minutes which allows you to share your computer with anyone on the planet – or help them with theirs, whichever you
choose, or switch back and forth. The biggest question is, how can this be free? Check it out at http://www.crossloop.com right now. You’ll be amazed.
"We are not building a GPhone; we are enabling 1,000 people to build a GPhone."
-- Google's director
of mobile platforms,
Andy Rubin
Rock-Solid Intelligence is
sponsored by:
The following companies are recognized industry
leaders and financial sponsors of Rock-Solid Intelligence. Take a minute to click on their logo to find out how their products and services
will make a difference in your business.
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Rock-Pond Solutions
1910 Centennial Club Drive | Conway, AR 72034
info@rock-pond.com | 501-450-6446
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