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What is Rock-Solid
Intelligence?
Rock-Solid Intelligence is the latest innovative product
from Rock-Pond Solutions. This FREE monthly publication is created specifically for the home infusion industry and is filled with information, timely
solutions, and valuable insight that you can use. |
In This
Issue:
Featured Sponsor - Definitive Homecare Solutions
Rock-Solid Intelligence is supported by some of the best companies serving the home infusion industry. Each month we will
feature one company and list them all at the bottom of the publication. We appreciate their support and encourage you to learn more about their
products and services.
Definitive Homecare Solutions, creators of CPR+, the leading Home Infusion
software, is pleased to sponsor this month’s edition of Rock-Solid Intelligence. Since 1993, D.H.S. has played a key role in assisting
infusion providers to take their businesses to the next level and beyond. We are proud to see so many of our customers that started out as
small pharmacies grow to very large, successful operations, automating the majority of their business with the CPR+ software platform. As the
industry grows and changes, we remain committed to providing the best software, support, and training services to home infusion providers small and
large.
New at Rock-Pond
Solutions
Rock-Pond Solutions meets with over 400
CPR+ users
Attending
the CPR+ user conference this year was almost like attending a miniature
NHIA meeting, or maybe one of the early meetings. Held at a Las Vegas resort it offered educational opportunities and a tremendous
opportunity for exhibitors to get in front of home infusion providers. Rock-Pond was given the opportunity to provide an hour
presentation showing how Home Infusion Reports will change the way you access and use information in your business.
Rock-Pond Showcases
Home Infusion Reports for HomecareNet
Working closely with the Healthcare Automation Reimbursement Center, Rock-Pond
Solutions continues to expand its HomecareNet related reports and services. Rock-Pond attended the HAI annual user conference in Newport, RI to demonstrate Home
Infusion Reports for HomecareNet and expand our working relationship with HAI and HomecareNet
customers.
Rock-Pond Solutions launches Authorized Reseller Program
Home industry experts and
service companies see the value that Home Infusion Reports add to the services they provide for their customer. An authorized
reseller program has been launched to expand the support we provide to these companies and more tightly integrate our data mining and reporting tools
and services with their service offerings. Initial resellers include Reimbursement Concepts, LLC, Professional Reimbursement,
Inc. and Accounts Receivable Solutions.
Customer Case Study:
Home Infusion Provider turns to Rock-Pond to help with Profitability
Analysis
Wouldn’t it be great if you could press a button and get the full picture of you company
profitability? It seems reasonable to expect this but there are a number of reasons this has eluded home infusion
providers. Some of the factors you must consider are the accuracy of pricing contracts, sources of revenue and costs, method by
which unbilled revenues are calculated, A/R valuation, difficulties in getting exact costs on certain drugs such as powders, nursing visits and other
pharmacy services that are bundled with the per diem. Whether you are building your business, planning to sell it or in the process
of buying one, the devil is in the details.
Recently a home infusion provider engaged Rock-Pond Solutions to not only provide
them with key reports that could provide information to them and assess the value of their data, but also worked with us to better understand the
data structures of the software they were using so they could have more control of their financial analysis. Rock-Pond is
committed to understanding the infusion industry and the software systems that people use at the data level and was able to deliver the information
and education needed.
Need help with your business? Contact Rock-Pond Solutions. If we can't help you we
are sure one of our business partners can. |
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Reports of the
Month
Each month Rock-Solid Intelligence features a report from Home
Infusion Reports that give you critical business information from the data you already have.
Bad Debt Reserve Analysis
Calculating bad debt reserve is critical to accurate financial statements
and projections. Usually this is done by the accounting staff using time consuming and complicated Excel spreadsheets where the
reserves are based on the age of the receivable and who it is due from. The two reports below are examples of how you can use the
power of Home Infusion Reports to get this information directly from your information system.
Sample Report Bad Debt
Reserve by Payer within Payer Class
Sample Report Bad Debt
Reserve Aging
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System
Insights
Rock-Pond's mission is to help
you maximize the benefit you receive from your information systems. Each month we provide an insight related to system implementation,
resetting an established system, system audits and common system errors.
System Implementation: Hear it, see it, do it and teach it
At what point do we actually
internalize something new. It’s a common learning principle that we don’t really learn by just hearing
something. We must put it into practice, and be tested on our understanding in order to become proficient. Take
this a step further and require your staff to teach what they learn and you’ll help them take their learning to a new level.
The process of showing someone else how to do something is one of the best ways to deepen your own understanding. If you
can teach something, then you know it.
System Audit: Implement time based metrics to improve efficiencies
The revenue process in a home
infusion company is very time dependent. When everything is done in the proper time, the reimbursement process goes much
smoother. Setting up metrics to measure the time it takes to process a new referral, confirm an outstanding delivery ticket, pick
up DME equipment after a patient is discharged, generate a bill from the time the ticket is confirmed, process a NCPDP rejection
or claim denial, bill a secondary payer and close an accounting period are examples of key processes that should be measured in a home infusion
company.
System
Error: Disaster strikes - how long will it take you to get access to your data?
We have all experience data
loss or system failure to some degree. Luckily, most of us have not had to work through the recovery from a catastrophic
event. Fortunately the backup and restore options available to you are exponentially improved if your data is stored in a SQL
Server. Did you know you can backup your data while the data is in use? Did you know you can set up automated
incremental backups to only back up the data that has changed? There are many third party tools and services to give you the
offsite backup you need where you can restore your data at any time with very minimal loss and no corruption. Evaluate a company like US DataTrust to see just how easy it is to set up incremental backups with
immediate access when you have an emergency.
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Rock-Pond Solutions enjoys the opportunity to work along side the most
innovative people and organizations in the industry. Each month our partners share their experience, knowledge, and insight to help you solve a day-to-day
problem, keep you informed of industry trends, deliver critical business information, and save you time and money. |
Partner Connections
We are
pleased to offer some great experience and advice directly from our Rock-Solid partners.
Blood
Culture Contamination By HHLA Clinical
Staff
According to the standards of the American Society of Microbiology if the rate of
blood culture contamination creeps beyond 3% it is an indication there is a contamination issue.Contaminated blood culture results are both
financially and in human terms costly. Fortunately, indicators exists that can alert caregivers that the specimen might have been contaminated during
collection or processing. Learn More
Insurance Companies play to win .. you
should too! By Gary Collins, Professional Reimbursement, Inc.
This week I received a call from an infusion company that wanted help with recovering a
large accounts receivable balance. This amount was based on one particular drug therapy for one specific payer. The insurance company had paid some
of the initial claims and then advised the provider that the claims were paid in error. The provider would have to pay back the monies or the payer
would offset payments on future claims. Furthermore, the payer informed the provider that the patient could not be held liable for the
charges. Learn
More
NHIA Listserv
Lessons
The NHIA Listserv is a members-only
resource for home infusion providers to get quick answers to any question or concern they have from their peers across the country. Each month
Rock-Pond Solutions selects a listserv thread and summarizes it here for you.
KVO's on Intermittant Pump
Infusions
I don't supply a
lot of these anymore but now have a patient on q 4hr PCN 4mu and which is going well. I've had problems in the past with KVO's less than 1ml per hour
and so I don't go below this. I also add in volume for priming and the KVO and don't count this in the daily dose.
I'd like to
know other providers approach and results. Has anyone gone without KVO's on Groshong type catheters (I'm thinking about 24 hr or longer Vanco bags)
or had success with lower rates i.e. 0.1ml/hr. Do you count the KVO volume for the total daily dose? Learn
More |
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TechnologyTip of the
Month
Each month
Rock-Solid Intelligence shares a technology tip or software program that has made our work a little easier.
Getting an "A" boarding pass on Southwest
Airlines
For those who travel, getting
a good seat on a long flight is important. If you are traveling Southwest Airlines that means getting an “A” boarding
pass. You can get these at Southwest.com exactly 24 hours before departure and on some flights, the
A’s go fast. The next time you are not at a computer or don’t have access to a printer, try this:
Have a friend (or one of your kids) log in for you, put in your confirmation number and get the boarding pass on the screen.
Instruct them to print it to a PDF file and email it to you. If you are in a hotel room without access to a printer,
simply get the pass, print it to a file and when you get to the airport, tell them you lost it and they’ll reprint it for you, saving your
place in line with the other “A” passengers.
"The first rule of any technology used in a business is that automation applied to an
efficient operation
will magnify the efficiency. The second is that automation applied to an inefficient
operation
will magnify the inefficiency."
-- Bill Gates
Rock-Solid Intelligence is
sponsored by:
The following companies are recognized industry
leaders and financial sponsors of Rock-Solid Intelligence. Take a minute to click on their logo to find out how their producs and services will
make a difference in your business.
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Rock-Pond Solutions
1910 Centennial Club Drive | Conway, AR 72034
info@rock-pond.com | 501-450-6446
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